Ratings and reviews
How a completed visit turns into a review, and where those reviews appear.
You never ask for a review. Completing a visit does it for you.
How it works
When you mark a visit Complete, BarberNexa emails the customer a link to rate it — if that visit has a customer with an email address.
On the page they get, they can:
- give the shop a star rating,
- rate each barber who served them, on Barbershop,
- and leave a written comment, which is optional.
The link is good for 30 days and can be used once. One review per visit, no reminders, no second email.
What has to be true for a review to happen
All three, or nothing is sent:
- The visit is marked Complete. Checked in is not enough.
- The visit has a customer attached — not a Walk-in.
- That customer has an email address.
That is the whole funnel, and it is why reviews come down to habits at the counter: ask for the email, and close the ticket.
If you are getting no reviews, check Jobs for visits still sitting at Checked in. Tickets nobody closed are the most common cause by far — no completion, no email.
Where reviews show up
On your public booking page, if you turn it on. Your average rating, the number of reviews behind it, and the most recent reviews that came with a comment — with no customer names attached.
It is off by default. Turn it on in Shop → Settings → Booking page → Show customer ratings.
There is no reviews page inside the app. Ratings are collected through the emailed link and surface on your booking page; there is no inbox of them to read through. Per-barber scores feed the barber's own record rather than a list you browse.
Wait until you have a couple of dozen reviews before switching the display on. An average built from two swings wildly on the third, and "1 review" on a booking page reads worse than no reviews at all.
Why it is honest by construction
You cannot write your own reviews, edit them, or delete the bad ones. Every review comes from a link sent to a real customer after a visit that really happened, and the average shown is the average of all of them.
That is the point. A rating you could curate would not be worth showing, and customers have learned to assume the worst of ratings that look too good.
If a review is unfair
There is no takedown. What there is, is volume: the average moves as the next honest reviews arrive, and one bad visit among fifty good ones reads as exactly that.
If the underlying problem is real, the review told you something useful.