Documentation

Everything you can do with BarberNexa, from the first walk-in to the monthly numbers.

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What BarberNexa is

The front desk, the calendar and the numbers for an urban barbershop, in one place.

Create your account

Set up your shop

The three onboarding steps — shop details, your services, and a plan.

Your first day

A short tour, your first check-in, and the link worth sharing before you do anything else.

Front desk

Check in a walk-in

Add a customer at the counter and hand them a turn number.

How turn numbers work

Where the number comes from, why it resets, and why a canceled visit keeps its own.

Working a visit

Start, edit, complete or cancel a ticket — and what each one changes.

Appointments

Book an appointment

Schedule a future visit from a phone call or at the counter.

Managing the schedule

The calendar, checking an appointment in, and moving or canceling one.

Online booking

Your public booking page

The link customers use to book themselves, and what they see on it.

How available slots work

Why a time is offered to a customer — or is not.

Customizing your booking page

Prices, reviews, photos, your logo and address — what customers see and what they do not.

Shop setup

Services, prices and durations

Your catalog — what it drives, and why editing it never rewrites history.

Opening hours and time zone

Your weekly hours drive the booking page, the calendar and staff schedules.

Your team

Invite your team

Add barbers, managers and receptionists with their own accounts.

Roles and what each one can do

Owner, Manager, Barber and Receptionist — who sees what.

Barber availability and services

Which services a barber performs, which hours they work, and why leaving both alone is often right.

Customers and reviews

Customer records

Who ends up in your customer list, and why an email address is worth asking for.

Ratings and reviews

How a completed visit turns into a review, and where those reviews appear.

Insights

The dashboard

Revenue, visits and services for today, this week or this month — and what the numbers count.

Exporting your data

Every service you performed, as CSV or Excel, for any date range.

Billing

Plans and pricing

Studio and Barbershop — the difference, the trial, and what changes when you switch.

Managing your subscription

The billing summary, the Stripe portal, and who is allowed to change what.

When your trial ends

What happens on day 15, and what to decide before it.

Your account

Your profile and photo

The one page every member controls for themselves.

Language and switching shops

Three languages, and one account that can belong to several shops.

Getting help

Where to report a bug, ask for a feature, or reach a person.