Frequently asked questions

Every plan starts with a 14-day free trial with full access to every feature. You won't be charged until the trial ends, and you can cancel any time before then.

You can create your account and set up your shop without a card. Subscribing to a plan requires a payment method, but nothing is charged until the 14-day trial ends — and you can cancel anytime before then.

Studio is for a barber who works alone and includes every core feature. Barbershop is for shops with several barbers: it adds unlimited staff with roles, per-barber services and schedules, per-barber performance and a choose-your-barber booking page.

Yes. Upgrade or downgrade any time from the billing portal. When you downgrade, your history is kept and extra staff are simply deactivated until you upgrade again.

Yes. Every shop gets a public booking page where customers pick a service and an available time. Bookings land straight on your calendar.

After each completed visit we email your customer a link to rate their experience — the shop and, on Barbershop, the barber who served them. You choose whether to show your ratings and recent reviews on your public booking page.

On Barbershop, your booking page lets customers pick a specific barber — with their photo — or leave it to whoever's available. Each barber has their own services and weekly schedule, so customers only see real openings.

Each customer gets the next number of the day at check-in. Numbering restarts every morning and canceled visits keep their number, so nothing shifts once it's been called.

Any time. Export your visits and services to CSV or Excel from the jobs page, filtered by the date range you choose.

The app is available in English, Spanish (Latin America) and French (Quebec), and your public booking page and customer emails follow your customer's language.

If you have a question that isn't covered here, contact us at info@barbernexa.com. We'll get back to you as soon as possible.